Terms and Conditions of Sale and Service
DishMark is a trading name and division of Maynard Procurement Solutions Ltd. Version 2026-06-v2, last updated June 2026. These are business-to-business terms.
1. Who we are and how these terms apply
DishMark is a trading name and division of Maynard Procurement Solutions Ltd, P O Box 8, Wilmslow, Cheshire SK9 5ES, United Kingdom. Company Registration No. 08753201. VAT No. GB174 691576 ("DishMark", "we", "us"). These terms (version 2026-06-v2) are the only terms on which we sell subscriptions, reports and venue credits and provide the DishMark platform, website and reports (the "Service"). They apply to the exclusion of any other terms, including any terms you seek to impose or which are implied by trade, custom or course of dealing.
2. Business customers only
The Service is supplied solely to persons acting in the course of a business, trade or profession. By registering an account or placing an order you confirm that you are acting in a business capacity on behalf of the organisation named in your account (“you”, the “Customer”), that you have authority to bind that organisation, and that you are not a consumer. The statutory cancellation rights in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015 do not apply to business purchases.
3. How a contract is formed
Descriptions and prices on the website are an invitation to treat, not an offer. Your order constitutes an offer to purchase. Before you are taken to the payment page we display the plan, coverage, venue limit, report frequency, recipients and total charge, and you must tick to confirm that you have read and accept these terms. A binding contract is formed only when Stripe or PayPal confirms successful payment and we issue your VAT invoice. We may decline any order at our discretion before payment is confirmed. We record the date, time, user and terms version of your acceptance, and that record is conclusive evidence of your agreement.
4. Your responsibility to check your order
It is solely your responsibility to check that the plan, coverage, geography, venue limit, report frequency, filters, recipients and quantity of venue credits you select meet your requirements before confirming payment. We provide an estimated venue count and a full summary before payment for this purpose. We accept no liability for, and will not refund, any order placed in error, for the wrong product, wrong area, wrong plan or wrong quantity.
5. Prices, VAT and payment
Prices are those displayed at the point of order, in pounds sterling and exclusive of VAT. VAT at the prevailing UK rate (or as otherwise required where Stripe acts as merchant of record) is calculated and displayed before payment and itemised on your invoice. Payment is taken in full, in advance, at the point of order by card through Stripe or via PayPal; we do not hold card details and do not offer credit accounts. We may change prices at any time; changes do not affect orders already paid. Where a pricing or description error is obvious and could reasonably have been recognised as an error, we may cancel the affected order before delivery and refund any sum paid for it, and that is your sole remedy.
6. NO REFUNDS — all sales are final
ALL PURCHASES ARE FINAL AND NON-REFUNDABLE. To the fullest extent permitted by law, no refund, credit, exchange, transfer or pro-rata repayment will be given in any circumstances, including (without limitation) where: (a) you have made an incorrect purchase or selected the wrong plan, area, venue limit, frequency, recipients, quantity of credits or other product; (b) you change your mind or no longer need the Service; (c) you fail to use some or all of the Service, reports, scheduled runs or credits during the term; (d) fewer establishments than the venue limit exist or publish usable menus in your chosen area; (e) you cancel an annual plan before the end of its 12-month term; (f) your account is suspended or closed for breach of these terms; or (g) an automatic credit top-up is charged to a saved card that you have not switched off. This clause applies to one-off reports, monthly and weekly annual monitoring plans, additional report recipients, venue-credit purchases and automatic top-ups alike. By ticking the acceptance box you expressly acknowledge and agree to this no-refund policy as a condition of purchase.
7. Chargebacks and disputed payments
You agree not to initiate a card chargeback or payment dispute for any order that has been fulfilled or made available in accordance with these terms. If you raise a chargeback in breach of this clause we may suspend your account and all report deliveries immediately, recover the disputed amount together with any bank, Stripe, PayPal or administrative charges and reasonable costs of recovery, and treat the chargeback as a material breach entitling us to terminate. If you believe a payment has been taken in error you must contact info@dishmark.co.uk within 7 days of the invoice date so that we can investigate.
8. Plans, term and renewal
"Monthly" and "weekly" describe reporting frequency only. Monthly and weekly monitoring plans are annual plans for a fixed 12-month service period starting on the date of payment, paid in full in advance, and cannot be shortened, paused or cancelled for a refund. Plans do not renew automatically; we will invite you to renew before expiry. One-off reports are delivered once and the contract for them ends on delivery. Additional report recipients are licences to receive the same report for the same term as the plan.
9. Venue limits, coverage and delivery
Venue limits refer to unique establishment locations at which menu collection is attempted within the purchased scope. Many establishments do not publish an accessible, machine-readable or current menu; the number of usable menus will therefore be lower than the number checked, and this does not constitute a failure of the Service or entitle you to any refund. Where an area exceeds the plan allowance we show an estimated venue count and offer alternatives; we never silently reduce the search area. Reports are delivered electronically to the portal and to the report-recipient addresses you supply; delivery to the portal constitutes delivery to you. Delivery windows shown in the portal are estimates and time is not of the essence.
10. Venue credits
Usage of the Service is measured in venue credits. (a) Allocation: each purchased plan allocates credits equal to its venue limit for the first report plus half that number for every further scheduled report in the plan term (for example, a monthly plan with a 500-venue limit allocates 500 + 11 × 250 = 3,250 credits). The free trial allocates 100 credits. (b) Spending: one credit is deducted for every establishment at which menu collection is attempted in a report run, whether or not a usable menu is found; half a credit is deducted for an establishment whose website we have already identified in a previous run. Credits are deducted when a run starts and are never refunded because an establishment publishes no menu. (c) Insufficient credits: if a run requires more credits than your balance, we check as many establishments as your balance allows, list the remainder as not checked and notify you. No run starts with a zero balance. (d) Low balance: when your balance falls below 10% of your total allocation we will ask, once per calendar month, whether you wish to buy more; you are under no obligation to do so. (e) Additional credits may be bought at any time at the volume prices displayed, exclusive of VAT, paid via Stripe or PayPal and invoiced automatically. (f) Automatic top-ups: you may instruct us to charge a saved card for a credit pack of your chosen size whenever your balance falls below the 10% threshold. Each automatic purchase is invoiced and confirmed by email, is limited to one pack per low-balance episode, and can be switched off at any time from the Billing page; you are responsible for keeping the saved card valid and for switching the facility off if no longer wanted. (g) Credits carry forward without expiry while your account remains open, are not transferable between organisations, have no cash value and are never redeemable for money. (h) On closure of your account for any reason any remaining credits lapse without compensation.
11. Accounts, trial and demo mode
Each organisation receives one free trial from registration, during which reports may be generated in demo mode and are clearly labelled; demo figures may be illustrative. You must keep login credentials confidential and are responsible for all activity under your account and for the accuracy of the company name, address, VAT number and email addresses you supply. Invoices are prepared from those details and will not be re-issued because you supplied incorrect information.
12. Nature of the information and disclaimer
Reports describe menus and prices observed from permitted public sources and approved data providers during the reporting period, together with analysis derived from public-sector data (FSA, ONS, Companies House, Nomis) reproduced under the Open Government Licence. Reports do not measure sales volumes, demand or the financial performance of any establishment, do not guarantee that every establishment in an area has been identified, and may contain errors or omissions arising from source menus that are out of date, ambiguous or incorrectly published. Every report states its sources, collection dates, sample sizes and known limitations. THE SERVICE AND ALL REPORTS ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW WE EXCLUDE ALL WARRANTIES, CONDITIONS AND TERMS WHETHER EXPRESS OR IMPLIED (INCLUDING SATISFACTORY QUALITY, FITNESS FOR PURPOSE, ACCURACY, COMPLETENESS AND NON-INFRINGEMENT). You are solely responsible for any commercial decision taken in reliance on a report.
13. Licence, permitted use and intellectual property
On payment we grant your organisation a non-exclusive, non-transferable licence to use the reports and portal content for its internal business purposes and to share them with the report recipients you have paid for. You may not resell, sub-license, publish, scrape, systematically extract or redistribute reports or underlying data, use them to build a competing product, or remove any attribution. Quotation of headline figures from our public price indexes is permitted with the attribution "Source: DishMark". All intellectual property in the platform, methodology, taxonomy, databases, indexes and report formats is and remains ours or our licensors'.
14. Suspension and termination
We may suspend or terminate your account and all deliveries immediately, without refund, if you breach these terms, initiate a chargeback in breach of clause 7, fail to pay any sum due, misuse the Service or provide false information. You may close your account at any time; closure does not entitle you to any refund and any remaining credits or scheduled reports lapse. Clauses 6, 7, 12, 13, 15, 16 and 19 survive termination.
15. Limitation of liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited. Subject to that: (a) we shall not be liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss of profit, revenue, business, contracts, goodwill or anticipated savings, loss or corruption of data, or any indirect, special or consequential loss, even if foreseeable; (b) we shall not be liable for any decision, pricing change or commercial action you take in reliance on a report; and (c) our total aggregate liability arising out of or in connection with the Service in any 12-month period shall not exceed the fees actually paid by you for the Service in that period.
16. Indemnity
You shall indemnify and hold us harmless against all claims, losses, damages, costs (including reasonable legal fees) and expenses arising from your breach of these terms, your misuse of the Service or reports, any chargeback raised in breach of clause 7, or any claim by a report recipient or third party to whom you have provided our reports.
17. Force majeure and third-party sources
We are not liable for any failure or delay caused by events beyond our reasonable control, including unavailability of third-party websites, data providers, hosting, payment or email services, changes to source websites or robots directives, or regulatory action. No refund is due for delays or omissions so caused.
18. Data protection
Personal data is processed in accordance with our Privacy Notice. Establishment data within reports relates to businesses and their publicly available menus and is processed under our legitimate interests.
19. General
Entire agreement: these terms, the Payment Terms, the Privacy Notice and your order summary constitute the entire agreement and supersede all prior discussions, representations and marketing statements; you acknowledge you have not relied on any statement not set out in them. Variation: we may update these terms; the version you accepted at payment governs that order, and material changes will be notified through the portal. Assignment: you may not assign or transfer your rights without our written consent; we may assign to any successor of our business. Severability: if any provision is held invalid the remainder continues in force and the invalid provision is deemed modified to the minimum extent necessary. Waiver: no failure or delay in exercising a right is a waiver of it. Third parties: no person other than you and us has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce these terms. Notices: to us by email to info@dishmark.co.uk; to you by email to your account or billing address. Governing law and jurisdiction: these terms and any dispute (including non-contractual disputes) are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction.