Payment Terms
DishMark is a trading name and division of Maynard Procurement Solutions Ltd. Version 2026-06-v2, last updated June 2026. These are business-to-business terms.
Payment method
All plans, additional recipients and venue credits are paid in full, in advance, at the point of order by card through Stripe or via PayPal. We do not hold card details and do not offer credit accounts or invoicing in arrears.
Pricing and VAT
Prices are shown in pounds sterling exclusive of VAT. VAT at the prevailing UK rate is calculated and displayed before payment and itemised on your invoice. Prices may change at any time; the price displayed at the point of order applies to that order.
Order confirmation and acceptance of terms
Before payment we display the plan, coverage, venue limit, frequency, recipients and total charge. You must tick to confirm that you have read and accept the Terms and Conditions, including the no-refund policy, before you are taken to the Stripe payment page. We record the date, time, user and terms version of that acceptance with your order. It is your responsibility to check your selection before paying.
Annual plans
Monthly and weekly monitoring plans are annual plans paid in advance for a 12-month service period. They do not renew automatically.
Additional recipients
Additional report-delivery addresses are charged per address as shown on the Pricing page, for the same term as the plan.
Venue credits and top-ups
Plans allocate venue credits as described in clause 10 of the Terms and Conditions. Additional credits may be purchased from the Billing page at the volume prices shown there (exclusive of VAT), are paid via Stripe or PayPal at the point of order, and are invoiced automatically. Purchased and allocated credits carry forward without expiry while the account remains open. Credit purchases are non-refundable in all cases.
Invoices
A VAT invoice is issued automatically on payment in the name of Maynard Procurement Solutions Ltd, trading as DishMark, and can be downloaded from the Billing page.
Refunds — none
ALL PURCHASES ARE FINAL. No refunds, credits, exchanges or pro-rata repayments are given irrespective of the reason, including an incorrect purchase or product selection, change of mind, non-use, early cancellation of an annual plan, or fewer usable menus than expected. See clause 6 of the Terms and Conditions, which you must accept before being taken to the payment page.
Chargebacks
Raising a card chargeback for a fulfilled order is a breach of clause 7 of the Terms and Conditions. If you believe a payment was taken in error, email info@dishmark.co.uk within 7 days of the invoice date.